Returns and Exchanges happen. We try to make this process as seamless as possible for all our moms. If for any reason you are not happy with your purchase and choose to initiate a return, you may do so (using the provided return shipping label) within 30 days of receipt for a full refund, less original shipping and a $5 restock fee. It is important to note that the merchandise must be unused, in its original packaging and in resalable condition. *Please take note of the washing instructions for our bras on the provided packaging. Ollie Gray™ is not responsible for damaged merchandise that has not been cleaned according to our proposed instructions.
- The bra(s) must be in original condition, with all tags remaining in place.
- The bra(s) must not have been worn, washed, or altered in any way.
- Please try on your bra(s) after a shower, without lotions, creams, or other products on your skin, over a tight-fitting tank or other piece of clothing until you are certain you will not require a return.
- For hygienic reasons, we cannot accept returns for bra(s) soiled with sweat, breast milk, deodorant, pet fur, etc.
- Please avoid exposing your bra(s) to strong smells such as cigarette smoke, cooking odors, perfume, etc. until you are certain that you will not require a return, as bras that have been exposed to these odors are not resalable and will not be accepted for return.
- Each bra will be evaluated for defects by our Quality Assurance Department. Any bra received that is not in its original condition (i.e. has sweat, breast milk, deodorant, pet fur, smells, etc.) will be returned back to you “as is,” without reimbursement.
- Ollie Gray™ is not responsible for damage to bras that have not been laundered according to the care label instructions.
- Your shipping charges are not eligible for a refund.
- Gift/e-cards are non-refundable.